Whereas prior claims processing and service experience aren’t required, we have found certain competencies contribute to personal and professional success.
Adapting to changing needs of our customers (internal and external) while continuously striving for service excellence. Accuracy, critical thinking and ethical decision making are essential to serving our customers well.
Multi-tasker – The ability to navigate through multiple software systems, while responding to a customer with a smile will help you excel at CASCI.
Set high personal standards for work and behavior; seek to raise the bar on personal performance.
Reliable – Attendance matters. We need associates who are committed to showing up each day on time.
Understand the impact of work and behavior on others and create a culture of collegiality and collaboration among peers.
Listener – Strong verbal, oral and written communication skills contribute to our understanding and empathy. Often our customers call at times when care and patience are needed most.
Model appropriate conduct in the workplace and act with the highest level of integrity with peers and customers.