Celebrating 25 years of business success, Capital Area Services Company, LLC (CASCI) is a high-performing, health insurance claims processing and customer service organization.
Customer First: We build our customers’ trust when we actively listen to their concerns and meet their needs.
Integrity: We must be truthful in all dealings with our customers and be careful to accurately represent the quality, features, and availability of our products and services.
Personal Accountability for Excellence: We tell our business partners what we are going to do, and then we do what we say.
One Company, One Team: We treat our customers, coworkers and business partners in a professional manner, and value each other’s contributions.
Leadership: We look for opportunities in our community to be goodwill messengers encouraging others to live healthy lifestyles, to be aware of their health risks and to reduce these risks to the extent they can.
Our customers and business partners judge us on our actions. When we demonstrate the spirit of our values, we build lasting and valuable business relationships.
In addition to earning national recognition for outstanding quality and customer service, CASCI has been winning awards for the past ten years, including:
Our commitment to customer service is also reflected in our commitment to our associates. By providing excellent wages, great benefits, helping employees balance work and family, and promoting community activities, we know we are growing lives and families in the Kanawha Valley.
Our diversity vision is to be a culturally aware company that reflects the diverse nature of the communities it serves, while maintaining an inclusive, respectful environment which encourages associates to maximize their potential. CASCI learns from all levels of diversity to be able to identify opportunities to better meet the needs of our internal and external customers.
CASCI is also committed to service in the community. Our employees participate in many charitable activities, such as the March of Dimes Walk-a-Thon and MDA Lock up. We support programs such as Sojourners and Union Mission with donations of both time and money.